CUSTOMER EXPERIENCE MANAGEMENT
- Formalization of services catalog
- Benchmark and gap analysis
- QoE (Quality of Experience) Metrics Control and Management – KPI / KQI / SLA
- Implementation of Service Assurance tools, methodologies and processes
- Paradigm shift from “technology centric” to “service centric”
- Governance & PMO
- Trainings
![Customer experience shutterstock 280679207 Customer experience](https://mns-consulting.com/wp-content/uploads/2017/10/shutterstock_280679207.jpg)