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Customer experience

CUSTOMER EXPERIENCE MANAGEMENT
  • Formalization of services catalog
  • Benchmark and gap analysis
  • QoE (Quality of Experience) Metrics Control and Management – KPI / KQI / SLA
  • Implementation of Service Assurance tools, methodologies and processes
  • Paradigm shift from “technology centric” to “service centric”
  • Governance & PMO
  • Trainings